Booking Deposit

A booking deposit is required to secure your treatment date/s.

  • One Off Healing Session: booking deposit is $50.
  • Treatment Series: booking deposit is $100.
  • Mentor Session: booking deposit is $100.

The deposit amount is deducted from the treatment fee on the day. In the case of a series of booking, the deposit will be deducted from the treatment fee of your final session. The deposit is non refundable or transferable.

The booking deposit for a healing allows for one appointment rescheduling only. Exceptions are made for extenuating circumstances.

Please make payment into Trina’s account within one week of making your booking as follows.

Account name: Trina Lucas

BSB: 704 230

Account number: 100 25 22 96

Reference: Your name

Cancellation policy for clients who have booked a single session

If you decide you no longer require your appointment, please inform us as soon as possible so we can offer the appointment to someone else in need.

We understand you have made an advance booking and your weekly circumstances may change. Trina has a cap on the number of clients she sees in a given calendar week. Therefore if you find you cannot make your original booking date, Trina will do her best to accommodate you at a different day or time within the same calendar week of your original booking. If this is unsuitable, Trina will move your booking to the next mutually suitable booking date she has available in her diary.

If you wish to cancel your session a notification period of 48 hours is required to avoid a cancellation fee of the full amount.

Cancellation policy for clients who have booked a series of sessions

If you decide you no longer require your series of appointments, please inform us as soon as possible so we can free the space for someone else in need.

We understand booking in advance means your weekly circumstances may change. Trina has a cap on the number of clients she sees in a given calendar week. Therefore if you find you cannot make one of more of your original booking date/s, Trina will do her best to accommodate you at a different day or time within the same calendar week of your original booking. If this is unsuitable, Trina will move your booking to the next mutually suitable booking date she has available in her diary.

If you wish to cancel your session a notification period of 48 hours is required to avoid a cancellation fee of the full amount.

Cancellation policy for regular clients with ongoing bookings 

Please understand in order for Trina to see you for your regular appointments she schedules you in her diary at least six to nine months in advance.

If you wish to cancel one or more of your appointments, please let Trina know as soon as possible. As a courtesy, Trina would appreciate as much notice as possible.

If you wish to cancel all of your appointments;

  • For clients with ongoing weekly bookings: 2 months notice would be greatly appreciated to cancel all of your appointments. 
  • For clients with ongoing appointments fortnightly or more: 3 months notice is greatly appreciated.
  • Exceptions are made for extenuating circumstances. 

If you wish to cancel a single session only, please provide 48 hours notice so Trina can fill the spot with someone from her waiting list.

If you find that you cannot make your original booking date, Trina will do her best to accommodate you at a different day or time within the same calendar week of your original booking. 

Cancellations made with less than 48hrs notice, or failure to show up for your appointment, will result in a cancellation fee of the full amount being charged.